At our website, we value the satisfaction of our customers. If for any reason you are not completely satisfied with your purchase of MLB jerseys, we have implemented the following refund and returns policy to ensure a smooth experience.

  1. Returns Policy

Customers have the right to initiate a return within 21 days of receiving their purchase. To request a return, please contact our customer service team with your order number and reason for the return. Our team will provide you with detailed instructions for the return process. Please note that the customer is responsible for covering the return shipping costs.

For a successful return, the jersey must be in its original condition, including all tags and packaging intact. The jersey should not show any signs of use or damage. Returns may be declined if the jersey does not meet these conditions.

  1. Refund Policy

Once we receive the returned item and confirm that it is in an acceptable condition, we will proceed with issuing a full refund. Refunds will be processed within 10 business days of receiving and inspecting the returned item.

Please note that the refund will exclude the cost of return shipping.

  1. Exchange Policy

If a customer receives a jersey with quality issues or if the received jersey does not match the order, please contact our customer service team within 14 days. Provide us with the relevant information to initiate the return and exchange process. We will guide you through the necessary steps and cover the return shipping costs.

To qualify for an exchange, the jersey must be in its original condition, including all tags and packaging intact. The jersey should not show any signs of use or damage. Exchanges may be declined if the jersey does not meet these conditions.

In the event that the desired jersey is out of stock, we will provide a full refund.

We are committed to ensuring the satisfaction of our customers with our products and services. If you have any questions or concerns, please do not hesitate to contact our customer service team.

We are committed to providing the best products and friendliest customer service. If you should have any questions about ordering or a question about any of our great products, please feel free to contact us with the information provided below.


mail to:service@hotmlballstar.com